FAQ

Q: Why should I use a service?

A: There are many advantages to using a professional service like Maid For You.

We hire, train, run background checks, pay taxes on all of our employees. We do all these things so that you don’t have to.

And yes, maids do come and go but Maid For You has been in business for over 30 years and we hope to be in business for another 30 so we stand behind the work of all our employees!

Q: What is your cancellation policy?

A: We ask you to provide us with 24 hours notice when you need to cancel. This will allow us to find another job for our employees. If we drive out to your home and the key is not out or we are turned away we have a $40 fee.

Q: Will you remind me that you’re coming to clean?

A: We can email, text or call to remind of service day and time if you would like us to.

Unless you request a reminder we do not confirm our weekly and every other week customer. All others we will.

Q: Do I have to be home when you come to clean?

A: No. As long as we can work out access to your home we are happy to clean while you are at work so that you can come home to a freshly cleaned home.

Q: Do I have to sign a contract?

A: No, you can use our service whenever you need us. If you would like to schedule weekly, bimonthly, or monthly that is great but we are here any time you need a hand.

Q: Will you send a bill?

A: We ask that you pay for service at the time of the cleaning. we accept all major credit cards, personal checks and cash. If you require a receipt we will happily provide one when requested.

Service Guarantee

We aim to please with each initial cleaning but if you are not satisfied with any part of our cleaning service, please call us within 24 hours and we would dispatch a Supervisor to address the areas in question.

Valuables

Please safely secure valuable items and collectibles prior to cleanings.

Large & Heavy Items

For safety, and reasons we do not allow our employees to move large or heavy items when cleaning. We also do not allow them to climb on ladders or counters.

Claims

In the event of accidental damage or missing item(s), notify us within 24 hours of your cleaning appointment so we can start the claims process. Maid For You reserves the right to contract suitable professionals to repair damages, and will make payment arrangements directly to its contractors to settle any repairs. We take all claims very seriously, and do require a police report for any claim of theft as described in our claim document.

Employee Referral Fee

All of our employees have signed a contract with Maid for You that they will not clean any Maid for You customers outside of their terms of employment with Maid For You.

Should you wish to hire a present or past Maid For You staff member for any home-related service outside of your agreement with us, our referral fee is $2,500. This fee is due within 30 days of notification from Maid For You. If the fee is not paid, Maid For You reserves the right to pursue legal means of collection.

Referrals

10percentThe best compliment you can give us is to refer your friends. Once your friend has had their home cleaned your next cleaning will be 10% off as our thank you!

Referrals

giftcardGive the gift of a clean house! All current customers can purchase a house cleaning for their friend for 10% off by using their customer referral discount

FAQ

Call (512) 345-8530 today to schedule your cleaning!

FAQ